/* dash.reach12.com: the Reach12 dashboard. One stylesheet, tokens first; every color on the page is a
   token, so the dark theme is the same page with other values. Motion is decoration only: under
   prefers-reduced-motion every transition and animation is cut, and nothing depends on one. */

@font-face{font-family:Assistant;font-weight:400 800;font-display:swap;src:url('/assets/fonts/assistant-latin.woff2') format('woff2')}
@font-face{font-family:Assistant;font-weight:400 800;font-display:swap;src:url('/assets/fonts/assistant-he.woff2') format('woff2');unicode-range:U+0590-05FF,U+200C-2010,U+20AA,U+FB1D-FB4F}

:root{
  --font:Assistant,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;
  --mono:ui-monospace,"SF Mono",SFMono-Regular,Menlo,Consolas,monospace;
  --bg:#f5f6f8;--surface:#fff;--surface-2:#fafbfc;--sunken:#f0f2f5;--hover:#f4f6f9;
  --line:#e6e8ed;--line-strong:#d6dae2;
  --ink:#131b2b;--ink-2:#39425a;--muted:#687087;--faint:#9aa1b1;
  --blue:#2f7bff;--blue-strong:#1d5fe0;--blue-soft:#eaf1ff;--blue-ink:#1b4fbf;
  --ok:#12a26a;--ok-soft:#e4f5ec;--ok-ink:#0a774d;
  --warn:#d27b12;--warn-soft:#fdf2e2;--warn-ink:#94520a;
  --bad:#dd4b4b;--bad-soft:#fdeded;--bad-ink:#b02f2f;
  --violet:#7c5cf6;--violet-soft:#f0ebfe;--violet-ink:#5a3fd0;
  --slate:#aab3c5;--slate-soft:#eef1f6;
  --navy:#0e1420;--navy-2:#1c2a4a;
  --shadow-1:0 1px 2px #1018280a,0 1px 1px #10182805;
  --shadow-2:0 1px 2px #1018280d,0 10px 28px -14px #10182838;
  --shadow-pop:0 28px 60px -18px #1018284d,0 0 0 1px #1018280f;
  --ring:0 0 0 3px #2f7bff40;
  --r-sm:8px;--r:12px;--r-lg:16px;
  --ease:cubic-bezier(.22,1,.36,1);
  --side-w:252px;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){
  :root{
    --bg:#0a0e16;--surface:#111723;--surface-2:#141b29;--sunken:#0d131e;--hover:#172031;
    --line:#1f2839;--line-strong:#2c374b;
    --ink:#e8ecf4;--ink-2:#c1c8d6;--muted:#8d96a9;--faint:#5d6679;
    --blue:#5c95ff;--blue-strong:#7eabff;--blue-soft:#13244a;--blue-ink:#9fbeff;
    --ok:#33c28a;--ok-soft:#0e2a1f;--ok-ink:#72dfb0;
    --warn:#eea044;--warn-soft:#2c200e;--warn-ink:#f3bf7c;
    --bad:#f06b6b;--bad-soft:#321619;--bad-ink:#ff9d9d;
    --violet:#9c86ff;--violet-soft:#211a44;--violet-ink:#c4b6ff;
    --slate:#3f4a60;--slate-soft:#1a2232;
    --shadow-1:0 1px 2px #0006;
    --shadow-2:0 1px 2px #0006,0 12px 30px -14px #000c;
    --shadow-pop:0 30px 70px -20px #000e,0 0 0 1px #ffffff14;
    --ring:0 0 0 3px #5c95ff55;
    color-scheme:dark;
  }
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--font);font-size:14.5px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"kern"}
h1,h2,h3,h4,p,dl,dd,ol,ul,figure{margin:0}
ol,ul{padding:0;list-style:none}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;background:none;border:0;padding:0}
[hidden]{display:none!important}
.mono{font-family:var(--mono);font-size:.92em;letter-spacing:-.01em}
.num{font-variant-numeric:tabular-nums}
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.sprite{position:absolute;width:0;height:0;overflow:hidden}
.ico{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
:focus-visible{outline:none;box-shadow:var(--ring);border-radius:var(--r-sm)}
::selection{background:#2f7bff33}
.skip{position:absolute;left:-999px;top:10px;z-index:100;background:var(--surface);padding:8px 14px;border-radius:10px;box-shadow:var(--shadow-2)}
.skip:focus{left:10px}
.noscript{margin:40px auto;max-width:520px;padding:16px;border-radius:var(--r);background:var(--surface);border:1px solid var(--line)}
.noscript a{color:var(--blue)}

/* ── controls ─────────────────────────────────────────────────────────────────────────────── */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:36px;padding:0 14px;border-radius:10px;font-weight:700;font-size:14px;letter-spacing:-.005em;border:1px solid transparent;white-space:nowrap;transition:background .18s,border-color .18s,color .18s,box-shadow .18s,transform .18s var(--ease)}
.btn:active:not(:disabled){transform:translateY(1px)}
.btn:disabled{opacity:.55;cursor:default}
.btn .ico{width:16px;height:16px}
.btn-primary{background:var(--blue);color:#fff;box-shadow:0 1px 0 #ffffff26 inset,0 6px 16px -8px #2f7bffb0}
.btn-primary:hover:not(:disabled){background:var(--blue-strong)}
.btn-primary .ico{transition:transform .25s var(--ease)}
.btn-primary:hover:not(:disabled) .ico{transform:translateX(2px)}
.btn-secondary{background:var(--surface);border-color:var(--line-strong);color:var(--ink);box-shadow:var(--shadow-1)}
.btn-secondary:hover:not(:disabled){background:var(--hover)}
.btn-ghost{color:var(--ink-2)}
.btn-ghost:hover:not(:disabled){background:var(--hover);color:var(--ink)}
.btn-sm{height:30px;padding:0 10px;font-size:13px;border-radius:8px}
.btn-block{width:100%;height:44px;font-size:15px}
.btn-danger{color:var(--bad-ink)}
.btn-danger:hover:not(:disabled){background:var(--bad-soft)}
.btn.is-armed,.btn.is-armed:hover:not(:disabled){background:var(--bad);color:#fff;position:relative;overflow:hidden}
.btn.is-armed::after{content:'';position:absolute;left:0;bottom:0;height:2px;width:100%;background:#ffffffb0;transform-origin:left;animation:drain 4s linear forwards}
@keyframes drain{to{transform:scaleX(0)}}
.icon-btn{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:9px;color:var(--muted);transition:background .18s,color .18s}
.icon-btn:hover{background:var(--hover);color:var(--ink)}
.icon-btn.is-spinning .ico{animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.label{display:block;font-size:13px;font-weight:700;color:var(--ink-2);margin-bottom:6px}
.input,.select{width:100%;height:38px;padding:0 12px;border-radius:10px;border:1px solid var(--line-strong);background:var(--surface);color:var(--ink);transition:border-color .18s,box-shadow .18s}
.input::placeholder{color:var(--faint)}
.input:hover,.select:hover{border-color:var(--faint)}
.input:focus,.select:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring)}
.input[aria-invalid="true"]{border-color:var(--bad);box-shadow:0 0 0 3px #dd4b4b26}
.select{appearance:none;-webkit-appearance:none;padding-right:34px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23879' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M7 10l5 5 5-5'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;background-size:16px;cursor:pointer}
.select-sm{height:32px;font-size:13.5px;border-radius:9px;font-weight:600}
.fine{font-size:12.5px;color:var(--muted)}
.form-error{margin-top:10px;padding:9px 12px;border-radius:10px;background:var(--bad-soft);color:var(--bad-ink);font-size:13.5px}
.link{color:var(--blue);font-weight:700}
.link:hover{text-decoration:underline;text-underline-offset:3px}

/* segmented control: the thumb slides under the chosen option */
.seg{position:relative;display:inline-flex;padding:3px;border-radius:11px;background:var(--sunken);border:1px solid var(--line);isolation:isolate}
.seg button{position:relative;z-index:1;height:28px;padding:0 12px;border-radius:8px;font-size:13.5px;font-weight:700;color:var(--muted);transition:color .2s;white-space:nowrap}
.seg button:hover{color:var(--ink)}
.seg button[aria-pressed="true"]{color:var(--ink)}
.seg-thumb{position:absolute;z-index:0;top:3px;bottom:3px;left:0;border-radius:8px;background:var(--surface);box-shadow:var(--shadow-1),0 0 0 1px var(--line);transition:transform .32s var(--ease),width .32s var(--ease)}
.seg-count{margin-left:6px;font-weight:600;color:var(--faint);font-variant-numeric:tabular-nums}

/* pills */
.pill{display:inline-flex;align-items:center;gap:6px;height:22px;padding:0 9px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap;background:var(--sunken);color:var(--ink-2)}
.pill-ok{background:var(--ok-soft);color:var(--ok-ink)}
.pill-warn{background:var(--warn-soft);color:var(--warn-ink)}
.pill-bad{background:var(--bad-soft);color:var(--bad-ink)}
.pill-blue{background:var(--blue-soft);color:var(--blue-ink)}
.pill-violet{background:var(--violet-soft);color:var(--violet-ink)}
.pill-slate{background:var(--slate-soft);color:var(--muted)}
.dot{display:inline-block;vertical-align:middle;width:8px;height:8px;border-radius:50%;flex:none;background:var(--faint)}
.dot-ok{background:var(--ok)}.dot-bad{background:var(--bad)}.dot-warn{background:var(--warn)}.dot-blue{background:var(--blue)}.dot-violet{background:var(--violet)}.dot-slate{background:var(--slate)}
.dot-live{background:var(--ok);box-shadow:0 0 0 0 #12a26a80;animation:live 1.6s var(--ease) infinite}
@keyframes live{0%{box-shadow:0 0 0 0 #12a26a70}70%{box-shadow:0 0 0 7px #12a26a00}100%{box-shadow:0 0 0 0 #12a26a00}}

/* ── sign in ──────────────────────────────────────────────────────────────────────────────── */
.signin{position:relative;min-height:100vh;min-height:100dvh;display:grid;place-items:center;padding:40px 18px;background:radial-gradient(ellipse at 12% 18%,var(--navy-2) 0,transparent 55%),radial-gradient(ellipse at 90% 100%,#1d2c57 0,transparent 50%),var(--navy);overflow:hidden;isolation:isolate}
.signin::before{content:'';position:absolute;inset:0;z-index:-1;background-image:linear-gradient(#ffffff08 1px,transparent 1px),linear-gradient(90deg,#ffffff08 1px,transparent 1px);background-size:56px 56px;-webkit-mask-image:radial-gradient(ellipse at 50% 40%,#000 25%,transparent 75%);mask-image:radial-gradient(ellipse at 50% 40%,#000 25%,transparent 75%)}
.signin-glow{position:absolute;z-index:-1;width:720px;height:720px;left:50%;top:38%;margin:-360px 0 0 -360px;border-radius:50%;background:radial-gradient(circle,#2f7bff2e 0,transparent 62%)}
.signin-main{width:min(420px,100%);display:flex;flex-direction:column;align-items:center}
.signin-brand{display:inline-flex;align-items:center;gap:10px;color:#fff;margin-bottom:28px}
.signin-brand .brand-plane{width:36px;height:36px;filter:drop-shadow(0 6px 16px #2f7bff70)}
.signin-brand .brand-word{width:118px;height:24px}
.signin-card{width:100%;padding:30px 28px 24px;border-radius:20px;background:var(--surface);color:var(--ink);box-shadow:0 40px 90px -30px #000c,0 0 0 1px #ffffff1a;animation:rise .6s var(--ease) both}
@keyframes rise{from{opacity:0;transform:translateY(12px)}}
.signin-card h1{font-size:22px;line-height:1.2;letter-spacing:-.02em;font-weight:800;margin-bottom:20px}
.signin-lede{margin:8px 0 22px;color:var(--muted);font-size:14.5px}
.key-field{position:relative}
.key-field .input{height:44px;padding-right:48px;font-size:13.5px}
.key-reveal{position:absolute;right:5px;top:5px}
.key-reveal .ico-hide{display:none}
.key-reveal[aria-pressed="true"] .ico-show{display:none}
.key-reveal[aria-pressed="true"] .ico-hide{display:block}
.signin-card .btn-block{margin-top:16px}
.signin-note{display:flex;gap:8px;align-items:flex-start;margin-top:14px;line-height:1.45}
.signin-note .ico{width:15px;height:15px;margin-top:1px;color:var(--faint)}
.signin-conn{margin-top:14px;border-top:1px solid var(--line);padding-top:12px}
.signin-conn summary{cursor:pointer;font-size:13px;font-weight:700;color:var(--muted);list-style:none}
.signin-conn summary::-webkit-details-marker{display:none}
.signin-conn summary::before{content:'';display:inline-block;width:6px;height:6px;margin:0 8px 2px 2px;border-right:1.6px solid currentColor;border-bottom:1.6px solid currentColor;transform:rotate(-45deg);transition:transform .2s var(--ease)}
.signin-conn[open] summary::before{transform:rotate(45deg)}
.signin-conn .label{margin-top:12px}
.signin-conn .fine{margin-top:6px}
.signin-alt{margin-top:22px;color:#aeb8cd;font-size:14px}
.signin-alt a{color:#fff;font-weight:700}
.signin-alt a:hover{text-decoration:underline;text-underline-offset:3px}
.shake{animation:shake .4s var(--ease)}
@keyframes shake{20%{transform:translateX(-6px)}40%{transform:translateX(5px)}60%{transform:translateX(-3px)}80%{transform:translateX(2px)}}
.spinner{width:16px;height:16px;border-radius:50%;border:2px solid #ffffff55;border-top-color:#fff;animation:spin .7s linear infinite}

/* ── the shell ────────────────────────────────────────────────────────────────────────────── */
.shell{display:grid;grid-template-columns:var(--side-w) minmax(0,1fr);min-height:100vh;min-height:100dvh}
.side{position:sticky;top:0;height:100vh;height:100dvh;display:flex;flex-direction:column;gap:18px;padding:16px 12px 14px;background:var(--surface-2);border-right:1px solid var(--line);overflow-y:auto}
.side-top{display:flex;align-items:center;justify-content:space-between;padding:4px 8px 0}
.brand{display:inline-flex;align-items:center;gap:8px;color:var(--ink);border-radius:8px}
.brand .brand-plane{width:26px;height:26px}
.brand .brand-word{width:92px;height:19px}
.side-close{display:none}
.acct{display:flex;align-items:center;gap:10px;padding:10px;border-radius:12px;background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-1)}
.acct-mark{display:grid;place-items:center;width:34px;height:34px;border-radius:9px;flex:none;font-weight:800;font-size:13px;color:#fff;background:linear-gradient(145deg,#4f8fff,#2455d6);letter-spacing:.02em}
.acct-text{display:flex;flex-direction:column;min-width:0}
.acct-name{font-weight:800;font-size:14px;line-height:1.25;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.acct-meta{display:flex;align-items:center;gap:6px;margin-top:3px;min-width:0}
.acct-key{color:var(--faint);font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mode{display:inline-flex;align-items:center;gap:5px;height:18px;padding:0 7px;border-radius:999px;font-size:11px;font-weight:800;letter-spacing:.02em;flex:none}
.mode::before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}
.mode-live{background:var(--ok-soft);color:var(--ok-ink)}
.mode-test{background:var(--warn-soft);color:var(--warn-ink)}
.side-nav{display:flex;flex-direction:column;gap:18px;flex:1}
.nav-group-label{display:flex;align-items:center;gap:8px;padding:0 10px 6px;font-size:11.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--faint)}
.nav-group-label .ico{width:15px;height:15px}
.nav-list{display:flex;flex-direction:column;gap:2px}
.nav-item{position:relative;display:flex;align-items:center;gap:10px;width:100%;height:36px;padding:0 10px;border-radius:9px;font-weight:700;font-size:14px;color:var(--ink-2);text-align:left;transition:background .15s,color .15s}
.nav-item .ico{color:var(--faint);transition:color .15s}
.nav-item:hover{background:var(--hover);color:var(--ink)}
.nav-item:hover .ico{color:var(--ink-2)}
.nav-item[aria-current="page"]{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-1),0 0 0 1px var(--line)}
.nav-item[aria-current="page"] .ico{color:var(--blue)}
.nav-item[aria-current="page"]::before{content:'';position:absolute;left:-12px;top:9px;bottom:9px;width:3px;border-radius:0 3px 3px 0;background:var(--blue)}
.nav-badge{margin-left:auto;display:inline-flex;align-items:center;gap:5px;height:20px;padding:0 7px;border-radius:999px;background:var(--ok-soft);color:var(--ok-ink);font-size:11.5px;font-weight:800}
.nav-item .ico-trail{margin-left:auto;width:14px;height:14px}
.side-foot{display:flex;flex-direction:column;gap:2px;padding-top:10px;border-top:1px solid var(--line)}
.scrim{display:none}

.main{min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:12px;height:58px;padding:0 28px;background:color-mix(in srgb,var(--bg) 82%,transparent);-webkit-backdrop-filter:saturate(1.6) blur(14px);backdrop-filter:saturate(1.6) blur(14px);border-bottom:1px solid var(--line)}
.menu-btn{display:none}
.crumbs{display:flex;align-items:center;gap:6px;min-width:0;font-size:14px;font-weight:700;color:var(--muted)}
.crumbs a:hover{color:var(--ink)}
.crumbs .ico{width:14px;height:14px;color:var(--faint)}
.crumbs [aria-current]{color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.top-tools{margin-left:auto;display:flex;align-items:center;gap:12px}
.updated{font-size:12.5px;color:var(--faint);white-space:nowrap}
.banner{display:flex;align-items:center;gap:10px;margin:18px 28px 0;padding:10px 14px;border-radius:12px;background:var(--warn-soft);color:var(--warn-ink);font-size:13.5px;font-weight:600;border:1px solid color-mix(in srgb,var(--warn) 22%,transparent)}
.banner strong{font-weight:800}
.banner-bad{background:var(--bad-soft);color:var(--bad-ink);border-color:color-mix(in srgb,var(--bad) 22%,transparent)}
.spark-stop{stop-color:var(--blue)}
.page{width:100%;max-width:1200px;padding:26px 28px 72px;outline:none}
.page-enter{animation:page-in .38s var(--ease) both}
@keyframes page-in{from{opacity:0;transform:translateY(6px)}}

.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap}
.page-head h1{font-size:24px;line-height:1.2;font-weight:800;letter-spacing:-.025em}
.page-head .sub{margin-top:4px;color:var(--muted);font-size:14px;max-width:62ch}
.page-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}

/* cards */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-1)}
.card-pad{padding:18px 20px}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px 0}
.card-head h2,.card-title{font-size:14.5px;font-weight:800;letter-spacing:-.005em}
.card-head .fine{margin-top:2px}
.card-link{display:inline-flex;align-items:center;gap:4px;font-size:13px;font-weight:700;color:var(--blue)}
.card-link .ico{width:14px;height:14px;transition:transform .2s var(--ease)}
.card-link:hover .ico{transform:translateX(2px)}
.grid{display:grid;gap:16px}
.stack{display:flex;flex-direction:column;gap:16px}
.stack > .page-head{margin-bottom:4px}

/* agent status strip */
.agent{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr) minmax(0,1fr);align-items:stretch}
.agent > *{padding:18px 20px;min-width:0}
.agent > * + *{border-left:1px solid var(--line)}
.agent-id{display:flex;gap:14px;align-items:center}
.agent-tile{position:relative;display:grid;place-items:center;width:46px;height:46px;border-radius:13px;flex:none;background:linear-gradient(150deg,#e9f1ff,#d6e4ff);color:var(--blue)}
@media (prefers-color-scheme:dark){.agent-tile{background:linear-gradient(150deg,#16264b,#122044)}}
.agent-tile.is-off{background:var(--sunken);color:var(--faint)}
.bars{display:flex;align-items:center;gap:3px;height:20px}
.bars i{display:block;width:3px;border-radius:3px;background:currentColor;height:6px}
.bars i:nth-child(2){height:12px}.bars i:nth-child(3){height:18px}.bars i:nth-child(4){height:10px}.bars i:nth-child(5){height:14px}
.agent-tile.is-live .bars i{animation:eq 1s var(--ease) infinite alternate}
.agent-tile.is-live .bars i:nth-child(2){animation-delay:-.2s}.agent-tile.is-live .bars i:nth-child(3){animation-delay:-.45s}.agent-tile.is-live .bars i:nth-child(4){animation-delay:-.7s}.agent-tile.is-live .bars i:nth-child(5){animation-delay:-.9s}
@keyframes eq{from{transform:scaleY(.35)}to{transform:scaleY(1)}}
.agent-name{display:flex;align-items:center;gap:8px;font-weight:800;font-size:15.5px}
.agent-line{margin-top:3px;color:var(--muted);font-size:13.5px}
.agent-line .mono{color:var(--ink-2)}
.stat-label{font-size:12px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:var(--faint)}
.today{display:flex;align-items:center;gap:14px}
.ring{position:relative;width:52px;height:52px;flex:none}
.ring svg{width:52px;height:52px;transform:rotate(-90deg)}
.ring circle{fill:none;stroke-width:5}
.ring .ring-track{stroke:var(--sunken)}
.ring .ring-fill{stroke:var(--blue);stroke-linecap:round;transition:stroke-dashoffset 1s var(--ease)}
.ring.is-high .ring-fill{stroke:var(--warn)}
.ring.is-full .ring-fill{stroke:var(--bad)}
.ring-text{position:absolute;inset:0;display:grid;place-items:center;font-size:11.5px;font-weight:800;color:var(--ink-2);font-variant-numeric:tabular-nums}
.today-num{font-size:20px;font-weight:800;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.2}
.today-num small{font-size:13.5px;font-weight:700;color:var(--muted);letter-spacing:0}
.hours-block .today-num{font-size:16px}
.agent-line .dot,.today-num .dot{margin:0 6px 2px 0}
.hours-block .fine{margin-top:2px}

/* KPIs */
.kpis{grid-template-columns:repeat(4,minmax(0,1fr))}
.kpi{position:relative;padding:16px 18px 14px;overflow:hidden}
.kpi-value{margin-top:8px;font-size:28px;line-height:1.1;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums}
.kpi-value.is-empty{color:var(--faint)}
.kpi-sub{margin-top:6px;font-size:13px;color:var(--muted);min-height:1.5em}
.spark{display:block;width:100%;height:34px;margin-top:10px}
.spark path.spark-line{fill:none;stroke:var(--blue);stroke-width:1.75;stroke-linejoin:round;stroke-linecap:round}
.spark path.spark-area{fill:url(#spark-fill);stroke:none}
.spark.is-draw path.spark-line{stroke-dasharray:var(--len);stroke-dashoffset:var(--len);animation:draw .9s var(--ease) .1s forwards}
.spark.is-draw path.spark-area{opacity:0;animation:fade .6s ease .5s forwards}
@keyframes draw{to{stroke-dashoffset:0}}
@keyframes fade{to{opacity:1}}

/* calls per day */
.chart-card{padding-bottom:10px}
.legend{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:12.5px;font-weight:700;color:var(--muted)}
.legend li{display:inline-flex;align-items:center;gap:6px}
.legend i{width:9px;height:9px;border-radius:3px;display:block}
.chart{position:relative;padding:8px 12px 0 8px}
.chart svg{display:block;width:100%;overflow:visible}
.chart:focus-visible{border-radius:10px}
.chart .grid-line{stroke:var(--line);stroke-width:1}
.chart .axis{fill:var(--faint);font-size:11px;font-weight:600;font-family:var(--font)}
.chart .col-hit{fill:transparent}
.chart .col-hl{fill:var(--hover);opacity:0;transition:opacity .12s}
.chart .col.is-on .col-hl{opacity:1}
.chart .future{fill:var(--sunken);opacity:.55}
.chart .bars-g{transform-box:fill-box;transform-origin:50% 100%}
.chart.is-grow .bars-g{animation:grow .7s var(--ease) both}
@keyframes grow{from{transform:scaleY(0)}}
.c-answered{fill:var(--blue)}.c-missed{fill:var(--slate)}.c-failed{fill:var(--bad)}.c-simulated{fill:var(--violet)}
.s-answered{background:var(--blue)}.s-missed{background:var(--slate)}.s-failed{background:var(--bad)}.s-simulated{background:var(--violet)}
.chart-empty{fill:var(--muted);font-size:13px;font-weight:600;font-family:var(--font)}
.tip{position:absolute;z-index:5;pointer-events:none;min-width:168px;padding:10px 12px;border-radius:12px;background:var(--ink);color:var(--bg);box-shadow:var(--shadow-pop);font-size:12.5px;transform:translate(-50%,-100%);transition:left .12s var(--ease),top .12s var(--ease),opacity .12s}
@media (prefers-color-scheme:dark){.tip{background:#f1f4fa;color:#111723}}
.tip-day{font-weight:800;margin-bottom:6px;font-size:12.5px}
.tip-row{display:flex;align-items:center;gap:7px;justify-content:space-between;font-variant-numeric:tabular-nums}
.tip-row span:first-child{display:inline-flex;align-items:center;gap:7px;opacity:.82}
.tip-row i{width:8px;height:8px;border-radius:2px;display:block}
.tip-row + .tip-row{margin-top:3px}
.chart-foot{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:6px 20px 8px}
.chart-table summary{cursor:pointer;font-size:12.5px;font-weight:700;color:var(--muted);list-style:none}
.chart-table summary::-webkit-details-marker{display:none}
.chart-table[open] summary{margin-bottom:8px}
.mini{width:100%;border-collapse:collapse;font-size:12.5px;font-variant-numeric:tabular-nums}
.mini th,.mini td{text-align:right;padding:5px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.mini th:first-child,.mini td:first-child{text-align:left}
.mini th{font-weight:800;color:var(--muted)}
.table-scroll{overflow-x:auto;padding:0 20px 8px}

/* outcomes */
.split{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.outcome-total{display:flex;align-items:baseline;gap:8px;padding:12px 20px 0}
.outcome-total strong{font-size:26px;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums}
.outcome-total span{color:var(--muted);font-size:13.5px}
.obar{display:flex;gap:3px;height:12px;margin:12px 20px 6px;border-radius:6px;overflow:hidden;background:var(--sunken)}
.obar i{display:block;height:100%;min-width:3px;border-radius:3px;transition:opacity .2s,flex-grow .8s var(--ease)}
.obar.is-dim i:not(.is-on){opacity:.28}
.olist{padding:6px 10px 12px}
.orow{display:grid;grid-template-columns:auto minmax(0,1fr) auto 52px;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:10px;text-align:left;transition:background .15s}
.orow:hover,.orow.is-on{background:var(--hover)}
.orow .dot{width:9px;height:9px;border-radius:3px}
.orow-label{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.orow-n{font-weight:800;font-variant-numeric:tabular-nums}
.orow-pct{text-align:right;color:var(--muted);font-size:13px;font-variant-numeric:tabular-nums}
.orow .ico{width:14px;height:14px;color:var(--faint);opacity:0;transform:translateX(-4px);transition:opacity .15s,transform .2s var(--ease)}
.orow:hover .ico{opacity:1;transform:none}
.orow.is-zero{color:var(--faint)}
.orow.is-zero .orow-n{color:var(--faint)}

/* money */
.money-lines{padding:4px 20px 16px}
.money-lines li{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px dashed var(--line);font-size:13.5px;color:var(--ink-2);font-variant-numeric:tabular-nums}
.money-lines li:last-child{border-bottom:0}
.money-total{display:flex;align-items:baseline;justify-content:space-between;padding:12px 20px 4px}
.money-total strong{font-size:26px;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums}

/* call rows (overview's recent list and the calls page) */
.clist{padding:4px 8px 8px}
.chead,.crow{display:grid;grid-template-columns:132px 150px minmax(0,1fr) 150px 64px 100px;align-items:center;gap:14px;padding:0 12px}
.chead{height:36px;font-size:11.5px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:var(--faint);border-bottom:1px solid var(--line);margin:0 -8px;padding:0 20px}
.crow{position:relative;min-height:54px;border-radius:10px;transition:background .15s}
.crow + .crow::before{content:'';position:absolute;left:12px;right:12px;top:0;border-top:1px solid var(--line)}
.crow:hover,.crow.is-sel{background:var(--hover)}
.crow:hover + .crow::before,.crow.is-sel + .crow::before,.crow:hover::before,.crow.is-sel::before{border-color:transparent}
.crow.is-sel{box-shadow:inset 3px 0 0 var(--blue)}
.crow.is-new{animation:flash 1.6s var(--ease)}
@keyframes flash{from{background:var(--blue-soft)}}
.c-status{display:flex;align-items:center;gap:8px;font-weight:700;font-size:13.5px;white-space:nowrap}
.c-to{font-weight:700;font-variant-numeric:tabular-nums;white-space:nowrap}
.c-purpose{color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px;text-align:left}
.chead .c-when,.chead .c-dur{color:inherit;font-size:inherit}
.c-outcome{min-width:0}
.c-outcome .pill{max-width:100%;overflow:hidden;text-overflow:ellipsis}
.c-dur{text-align:right;font-variant-numeric:tabular-nums;color:var(--ink-2)}
.c-when{text-align:right;color:var(--muted);font-size:13px;white-space:nowrap;font-variant-numeric:tabular-nums}
.none{color:var(--faint)}
.recent .chead,.recent .crow{grid-template-columns:118px minmax(0,1fr) 140px 88px}
.recent .c-purpose{display:none}.recent .c-dur{display:none}

.toolbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.toolbar .select{width:auto;min-width:176px}
.toolbar-note{margin-left:auto;font-size:13px;color:var(--muted)}
.clear{font-size:13px;font-weight:700;color:var(--blue)}
.list-foot{display:flex;align-items:center;justify-content:center;padding:14px}
.kbd{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 5px;border-radius:5px;border:1px solid var(--line-strong);border-bottom-width:2px;background:var(--surface);font-size:11px;font-weight:800;color:var(--muted);font-family:var(--font)}
.hint{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--faint)}

/* empty + skeleton */
.empty{display:flex;flex-direction:column;align-items:center;text-align:center;padding:44px 24px 40px}
.empty-art{display:grid;place-items:center;width:56px;height:56px;border-radius:16px;background:var(--blue-soft);color:var(--blue);margin-bottom:14px}
.empty-art .ico{width:26px;height:26px}
.empty h3{font-size:15.5px;font-weight:800}
.empty p{margin-top:6px;color:var(--muted);max-width:44ch;font-size:14px}
.empty .btn{margin-top:16px}
.sk{display:block;border-radius:6px;background:linear-gradient(90deg,var(--sunken) 0,var(--hover) 40%,var(--sunken) 80%);background-size:300% 100%;animation:shimmer 1.4s linear infinite}
@keyframes shimmer{from{background-position:100% 0}to{background-position:-50% 0}}
.sk-row{height:54px;margin:0 12px;display:flex;align-items:center;gap:14px}
.sk-row .sk{height:12px}

/* code */
.code{position:relative;margin:0;border-radius:12px;background:#0f1522;color:#dfe6f3;font-family:var(--mono);font-size:12.5px;line-height:1.65;overflow:hidden}
.code pre{margin:0;padding:16px 18px;overflow-x:auto;white-space:pre}
.code .tok-k{color:#8fb7ff}.code .tok-s{color:#a7e3b9}.code .tok-c{color:#6e7a92}
.code .copy{position:absolute;top:8px;right:8px;color:#9aa6bd;background:#ffffff0d}
.code .copy:hover{color:#fff;background:#ffffff1a}
.copy .ico-done{display:none}
.copy.is-done .ico-copy{display:none}
.copy.is-done .ico-done{display:block;color:var(--ok);animation:pop .35s var(--ease)}
@keyframes pop{from{transform:scale(.4)}}

/* definition rows */
.defs{display:grid;grid-template-columns:minmax(120px,max-content) minmax(0,1fr);gap:0 18px;padding:6px 20px 14px}
.defs dt,.defs dd{padding:9px 0;border-bottom:1px solid var(--line);font-size:13.5px;min-width:0}
.defs dt{color:var(--muted);font-weight:600}
.defs dd{display:flex;align-items:center;gap:8px;justify-content:space-between;font-weight:700;overflow-wrap:anywhere}
.defs dt:nth-last-child(2),.defs dd:last-child{border-bottom:0}

/* do-not-call */
.addform{display:grid;grid-template-columns:minmax(0,1.1fr) auto minmax(0,1fr) auto;gap:10px;align-items:end;padding:16px 20px 18px}
.addform .seg{height:38px;align-self:end}
.addform .seg button{height:30px}
.dnc-tools{display:flex;align-items:center;gap:10px;padding:14px 20px 4px}
.search{position:relative;flex:1;max-width:320px}
.search .ico{position:absolute;left:11px;top:10px;width:16px;height:16px;color:var(--faint)}
.search .input{padding-left:34px;height:36px}
.dlist .chead,.dlist .crow{grid-template-columns:160px 150px minmax(0,1fr) 120px 150px}
.dlist .c-act{text-align:right}

/* ── the call drawer ──────────────────────────────────────────────────────────────────────── */
.drawer-scrim{position:fixed;inset:0;z-index:60;background:#0b1220;opacity:.32;animation:scrim .25s ease}
@keyframes scrim{from{opacity:0}}
.drawer{position:fixed;z-index:61;top:0;right:0;bottom:0;width:min(560px,100%);display:flex;flex-direction:column;background:var(--surface);box-shadow:var(--shadow-pop);animation:slide .34s var(--ease)}
@keyframes slide{from{transform:translateX(24px);opacity:0}}
.dr-head{display:flex;align-items:flex-start;gap:12px;padding:18px 20px 16px;border-bottom:1px solid var(--line)}
.dr-title{min-width:0;flex:1}
.dr-title h2{font-size:20px;font-weight:800;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.25}
.dr-title .dr-who{margin-top:2px;color:var(--muted);font-size:13.5px}
.dr-pills{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.dr-nav{display:flex;gap:2px;flex:none}
.dr-body{flex:1;overflow-y:auto;padding:18px 20px 28px;display:flex;flex-direction:column;gap:18px;overscroll-behavior:contain}
.dr-section h3{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:var(--faint);margin-bottom:10px}
.dr-section h3 .ico{width:14px;height:14px}
.dr-section h3 .icon-btn{margin-left:auto;width:28px;height:28px}
.dr-section h3 .icon-btn .ico{width:15px;height:15px}
.steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));position:relative}
.step{position:relative;padding-top:18px;min-width:0}
.step::before{content:'';position:absolute;top:5px;left:12px;right:0;height:2px;background:var(--line)}
.step:last-child::before{display:none}
.step.is-done::before{background:var(--blue)}
.step-dot{position:absolute;top:0;left:0;width:12px;height:12px;border-radius:50%;background:var(--surface);border:2px solid var(--line-strong)}
.step.is-done .step-dot,.step.is-now .step-dot{border-color:var(--blue);background:var(--blue)}
.step.is-now .step-dot{box-shadow:0 0 0 4px var(--blue-soft)}
.step.is-live .step-dot{border-color:var(--ok);background:var(--ok);animation:live 1.6s var(--ease) infinite}
.step.is-stop .step-dot{border-color:var(--slate);background:var(--slate)}
.step.is-bad .step-dot{border-color:var(--bad);background:var(--bad)}
.step.is-sim .step-dot{border-color:var(--violet);background:var(--violet)}
.step-label{font-size:13px;font-weight:800;margin-top:6px}
.step-time{font-size:12.5px;color:var(--muted);font-variant-numeric:tabular-nums}
.summary{padding:14px 16px;border-radius:12px;background:var(--blue-soft);color:var(--ink);line-height:1.65;font-size:14.5px}
.answers{display:flex;flex-direction:column;gap:8px}
.answer{display:grid;grid-template-columns:22px minmax(0,1fr);gap:4px 10px;padding:12px 14px;border-radius:12px;border:1px solid var(--line)}
.answer-n{grid-row:span 2;display:grid;place-items:center;width:22px;height:22px;border-radius:7px;background:var(--sunken);font-size:11.5px;font-weight:800;color:var(--muted)}
.answer-q{font-size:13px;color:var(--muted)}
.answer-a{font-weight:700}
.answer-a.is-none{font-weight:600;color:var(--faint)}
.chat{display:flex;flex-direction:column;gap:10px}
.turn{display:flex;flex-direction:column;max-width:86%;animation:rise .35s var(--ease) both}
.turn-who{font-size:11.5px;font-weight:800;letter-spacing:.03em;color:var(--faint);margin-bottom:3px;display:flex;align-items:center;gap:5px}
.turn-who .ico{width:13px;height:13px}
.turn-text{white-space:pre-wrap;padding:9px 13px;border-radius:14px;line-height:1.6;font-size:14px;overflow-wrap:anywhere}
.turn-agent{align-self:flex-start}
.turn-agent .turn-text{background:var(--sunken);border-top-left-radius:5px}
.turn-callee{align-self:flex-end;align-items:flex-end}
.turn-callee .turn-text{background:var(--blue);color:#fff;border-top-right-radius:5px}
.brief{border:1px solid var(--line);border-radius:12px}
.brief summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:8px;padding:12px 14px;font-weight:700;font-size:13.5px}
.brief summary::-webkit-details-marker{display:none}
.brief summary .ico{width:15px;height:15px;color:var(--faint);transition:transform .2s var(--ease)}
.brief[open] summary .ico{transform:rotate(90deg)}
.brief .defs{padding:0 14px 8px}
.brief ul{display:flex;flex-direction:column;gap:4px;font-weight:600}
.brief ul li::before{content:'·';margin-right:6px;color:var(--faint)}
.dr-foot{display:flex;align-items:center;gap:8px;padding:12px 20px;border-top:1px solid var(--line);font-size:12.5px;color:var(--muted)}
.dr-foot .mono{color:var(--ink-2)}
.dr-foot .icon-btn{width:28px;height:28px}
.dr-foot .icon-btn .ico{width:15px;height:15px}
.dr-foot .hint{margin-left:auto}
.dr-note{padding:14px 16px;border-radius:12px;background:var(--sunken);color:var(--muted);font-size:13.5px}

/* toasts */
.toasts{position:fixed;z-index:80;left:50%;bottom:22px;transform:translateX(-50%);display:flex;flex-direction:column;align-items:center;gap:8px;pointer-events:none}
.toast{display:flex;align-items:center;gap:9px;padding:10px 14px;border-radius:12px;background:var(--ink);color:var(--bg);font-weight:700;font-size:13.5px;box-shadow:var(--shadow-pop);animation:toast .35s var(--ease)}
.toast .ico{width:16px;height:16px;color:#5fe0a6}
.toast.is-out{opacity:0;transform:translateY(6px);transition:opacity .25s,transform .25s}
@keyframes toast{from{opacity:0;transform:translateY(10px) scale(.97)}}

/* small pieces */
.code-gap{height:12px}
.card-pad .fine{margin-top:4px;max-width:70ch}
.dr-purpose{font-size:14.5px;line-height:1.65}
.addform-err{padding:0 20px}
.addform-err .form-error{margin:0 0 16px}
.toast-bad .ico{color:#ff9d9d}
.kpi-value .sk{display:block;height:28px;width:55%}
.chart > .sk{height:176px;margin:6px 4px 10px}
.today-num .sk{display:inline-block;width:110px;height:18px;vertical-align:middle}
.sk-row .sk:nth-child(1){width:90px}.sk-row .sk:nth-child(2){width:110px}.sk-row .sk:nth-child(3){flex:1;max-width:320px}
.page:focus-visible{box-shadow:none}
.money .card-head{padding-bottom:0}
.money-total .fine{text-align:right}

/* ── narrow screens ───────────────────────────────────────────────────────────────────────── */
@media (max-width:1100px){
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .agent{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
  .agent .agent-id{grid-column:1 / -1;border-bottom:1px solid var(--line)}
  .agent > .today{border-left:0}
  .chead,.crow{grid-template-columns:120px 132px minmax(0,1fr) 140px 88px}
  .chead .c-dur,.crow .c-dur{display:none}
}
@media (max-width:900px){
  .shell{grid-template-columns:minmax(0,1fr)}
  .side{position:fixed;z-index:70;left:0;top:0;width:min(300px,86vw);transform:translateX(-102%);transition:transform .3s var(--ease);box-shadow:var(--shadow-pop)}
  .side.is-open{transform:none}
  .side-close{display:inline-grid}
  .scrim{display:block;position:fixed;inset:0;z-index:69;background:#0b1220;opacity:.35}
  .menu-btn{display:inline-grid;margin-left:-8px}
  .topbar{padding:0 16px}
  .updated{display:none}
  .banner{margin:14px 16px 0}
  .page{padding:20px 16px 64px}
  .split{grid-template-columns:minmax(0,1fr)}
  .addform{grid-template-columns:minmax(0,1fr)}
  .addform .seg{justify-self:start}
}
@media (max-width:720px){
  .page-head h1{font-size:21px}
  .kpi-value{font-size:24px}
  .agent{grid-template-columns:minmax(0,1fr)}
  .agent > * + *{border-left:0;border-top:1px solid var(--line)}
  .agent .agent-id{border-bottom:0}
  .chead{display:none}
  .crow,.recent .crow{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"to when" "purpose purpose" "status outcome";gap:4px 12px;padding:12px}
  .crow .c-to{grid-area:to}.crow .c-when{grid-area:when}.crow .c-purpose{grid-area:purpose;display:block}.crow .c-status{grid-area:status}.crow .c-outcome{grid-area:outcome;justify-self:end}
  .recent .crow{grid-template-areas:"to when" "status outcome"}
  .recent .crow .c-purpose{display:none}
  .dlist .crow{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"to act" "scope when" "reason reason"}
  .dlist .c-to{grid-area:to}.dlist .c-scope{grid-area:scope}.dlist .c-reason{grid-area:reason}.dlist .c-when{grid-area:when}.dlist .c-act{grid-area:act}
  .toolbar .select{min-width:0;flex:1 1 100%}
  .toolbar-note{width:100%;margin-left:0}
  .seg{max-width:100%;overflow-x:auto;scrollbar-width:none}
  .dr-head{padding:16px}
  .dr-body{padding:16px 16px 24px}
  .turn{max-width:92%}
  .defs{grid-template-columns:minmax(0,1fr);padding:4px 16px 12px}
  .defs dt{padding-bottom:0;border-bottom:0}
}

/* ── Reduce Motion: every transition and animation goes, and the state is shown without them ── */
@media (prefers-reduced-motion:reduce){
  *,*::before,*::after{animation-duration:.001ms!important;animation-delay:0s!important;animation-iteration-count:1!important;transition-duration:.001ms!important;transition-delay:0s!important;scroll-behavior:auto!important}
  .dot-live,.step.is-live .step-dot{box-shadow:0 0 0 3px #12a26a33}
  .sk{background:var(--sunken)}
  .spark.is-draw path.spark-line{stroke-dashoffset:0}
  .spark.is-draw path.spark-area{opacity:1}
}